AT&T Internet Review

Are you looking for a reliable internet provider? AT&T, one of the largest telecommunications companies in the United States, offers a range of internet services that cater to different needs. In this AT&T Internet review, we will go through the pros and cons, types of services, pricing, and customer support to help you make an informed decision.

Pros of AT&T Internet

Speed and Reliability

AT&T offers high-speed internet with reliable connections. Its fiber service provides speeds of up to 5,000 Mbps (5 Gbps), making it ideal for heavy users who need a fast and stable connection for tasks like streaming, gaming, and large file downloads.

Bundle Deals

AT&T offers attractive bundle deals with its internet service. Customers can choose to bundle their internet service with TV or phone services, which can lead to significant savings on their monthly bills.

Security Features

AT&T Internet comes with built-in security features, such as AT&T Internet Security Suite powered by McAfee, which offers antivirus, firewall, and parental controls to help keep your online experience safe and secure.

Cons of AT&T Internet

Limited Availability

Unfortunately, AT&T’s fiber service is not available in all areas. If you’re not in a service area, you may need to settle for their DSL service, which may not offer the same speed and reliability as fiber.

Customer Service Issues

Some customers have reported less-than-ideal experiences with AT&T’s customer service, citing difficulties in resolving billing or technical issues.

Contract Requirements

AT&T may require customers to sign a contract for its services, which can lock you in for a specified period and make it difficult to switch providers without incurring early termination fees.

Types of AT&T Internet Services

AT&T Fiber

AT&T Fiber is the company’s high-speed, fiber-optic internet service, offering blazing-fast speeds of up to 5,000 Mbps. It’s perfect for households with multiple users who need a strong and stable connection for streaming, gaming, and more.

AT&T DSL

AT&T DSL is a more traditional internet service that uses phone lines to deliver internet to your home. While it may not offer the same speeds as fiber, it’s still a reliable option for basic internet needs like web browsing, emailing, and video streaming.

Pricing and Plans

AT&T Fiber Plans

AT&T Fiber plans start at $35 per month for speeds up to 300 Mbps, with higher-tier plans available for faster speeds and more features. Bundling with TV or phone services can also lead to additional savings.

AT&T DSL Plans

AT&T DSL plans start at $45 per month for speeds up to 100 Mbps, with higher-tier plans available for faster speeds and more features. Bundling with TV or phone services can also lead to additional savings.

Modems and Routers

AT&T provides customers with a gateway modem and router for their internet service, which includes Wi-Fi capabilities and built-in security features. Customers can also choose to use their own modem and router if they prefer.

Installation Process

AT&T provides professional installation for its services, which includes setting up the modem and router and ensuring a strong and stable internet connection throughout your home.

Comparing AT&T to Other Providers

AT&T vs. Comcast Xfinity

While both providers offer reliable internet services, AT&T’s fiber service tends to offer faster speeds and better pricing options for customers. Xfinity may offer more variety in terms of packages and services, but it may come at a higher cost.

AT&T vs. Spectrum

AT&T’s fiber service again stands out with faster speeds and more reliable connections compared to Spectrum’s cable internet service. Spectrum may offer more affordable packages and a wider range of TV and phone services, but it may not provide the same internet speeds as AT&T.

Equipment and Installation

AT&T provides customers with a gateway modem and router for their internet service, which includes Wi-Fi capabilities and built-in security features. Customers can also choose to use their own modem and router if they prefer.

AT&T provides professional installation for its services, which includes setting up the modem and router and ensuring a strong and stable internet connection throughout your home. Customers can also choose to install their own equipment if they prefer.

Customer Support

AT&T offers a range of customer support options, including phone and chat support, a comprehensive online help center, and social media support. They also provide an app that allows customers to manage their accounts, pay bills, troubleshoot issues, and more.

However, some customers have reported difficulty in getting in touch with a representative or getting their issues resolved in a timely manner. It’s important to keep this in mind when considering AT&T as your internet provider.

Security Features

One of the benefits of choosing AT&T Internet is the built-in security features that come with their services. Here are some of the security features included with AT&T Internet:

  • AT&T Internet Security Suite: This suite includes anti-virus, anti-spyware, and firewall protection for up to 10 devices.
  • Parental Controls: Customers can set up parental controls to restrict access to inappropriate content and limit screen time for children.
  • Advanced Security: This service provides an extra layer of security for your network and devices, protecting against malware, phishing, and other online threats.

While these security features are certainly impressive, it’s important to note that they are not foolproof and should not be relied upon as the sole means of protecting your devices and network. It’s still important to practice safe browsing habits and use additional security measures like VPNs and password managers.

Pricing and Plans

AT&T offers a range of plans and pricing options to suit different needs and budgets. Here are some of the plans currently offered by AT&T:

  • Internet 100: This plan offers download speeds up to 100 Mbps and starts at $35 per month for new customers with AutoPay.
  • Internet 300: This plan offers download speeds up to 300 Mbps and starts at $45 per month for new customers with AutoPay.
  • Internet 1000: This plan offers download speeds up to 1000 Mbps (1 Gbps) and starts at $60 per month for new customers with AutoPay.
PlanPriceDownload SpeedUpload SpeedsData CapType
AT&T 10 Mbps$69.99/mo.10 Mbps1 Mbps350 GBFixed Wireless
Internet 10$55/mo.10 Mbps1 Mbps1 TBDSL
Internet 18$55/mo.18 Mbps 1 Mbps 1 TBDSL
Internet 25 $55/mo.25 Mbps 2 Mbps 1 TBDSL
Internet 50$55/mo.50 Mbps10 Mbps1 TBDSL
Internet 100 $55/mo.100 Mbps 20 Mbps NoneDSL
Fiber 300$55/mo.300 Mbps300 MbpsNoneFiber 

In addition to these plans, AT&T also offers bundle deals that allow customers to combine their internet service with TV and phone services for additional savings.

Conclusion

In conclusion, AT&T Internet offers reliable and high-speed internet services with a range of plans and options to suit different needs. Their fiber service is especially impressive, offering faster speeds and more affordable pricing compared to some of its major competitors.

However, it’s important to consider factors like availability, pricing, customer service, and contract requirements when choosing an internet provider. We hope this review has provided valuable insights into AT&T Internet and its services, and helps you make the best choice for your internet needs.

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